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I’m now using my private insurance and paying a $30 copay every week just to get the care I need because the VA was incapable or unwilling to get care for me
Several times over the last couple of years the VA has referred me for community care. In each instance the VA did not pay for the care that they referred me for and consequently my accounts were sent to collections...I have spoken with many other veterans as well as VA staff who shared similar experiences.
My story beings a few years back when my PCP in the old Denver VA encouraged me to be part of the Mission Act because of the distance from my house to the VA, and I received community care closer to me, but I ran into the problem of getting authorization to see certain [doctors]…It seems with every request the VA in constantly trying to get me to come back to the VA and see their [doctors], which again I qualified for the Mission Act due to distance.
Since the COVID shutdown, my mental health appointments have been canceled, impossible to get an appointment with my primary care doctor, and just trying to get prescriptions updated has been a no-go. How long do we have to wait?
When COVID first began, I became sick and tried to get an appointment to see a doctor. It took 6 months before they finally let me see a doctor in person. By that time, I was diagnosed with pneumonia in one lung, bronchitis in the other one. The end result after 2 rounds of medications and 3 more months, was a partially collapsed lung and scarring in the lung the pneumonia was in. I now have permanent lung damage as a result.
There is no continuity of care. Every time I went to be seen for my left knee, I got a different physician
As far as [doctors] go, I’m on 3rd VA doc here in Colorado Springs as they never listen, never really look, have yet to get a blood draw or even looked at by a specialist, I’ve gone to the ER, both VA and non-VA and it’s the same thing. I need to see certain specialists, and the VA shuts it down
During the pandemic I had an appointment with the VA urologist as a follow-up because of elevated PSA, the VA canceled and rescheduled it four times until I asked why and was told they were only seeing patients on an emergency basis. [M]y condition was probably not an emergency but I felt it was urgent enough that I transferred my records to a civilian urologist.
I have a service connected disability and I use the VA health system exclusively. Before COVID 19 the wait times were astounding. A few years ago I was sitting in the VA ER in Cleveland with difficulty breathing. I spent over 8 hours start to finish with only about 2 hours of that in a room. I was mostly treated in the waiting room with a tank and a nebulizer...My worst fear is that the VA will say they don't think the condition is a emergency and I have no other insurance so I would be footed the bill. I have on multiple occasions made sure that I only went to the VA no where else due to that fact.
I was able to get the appointment in my local community, which was extremely helpful. However, now i'm getting texts messages and mailed letters from the hospital regarding paying for the service. I've spoken to a community care representative at Bay Pines twice and they always say they'll take care of it, but the bill is still not paid
This system is completely broken
Overall I am just a number that slipped through the cracks & not important enough to them to get the care I needed many years ago.