Arlington, VA – Today, Department of Veterans (VA) Secretary Shulkin released a new tool which, if implemented properly, will make patient wait times and quality of care available to veterans who use the VA for care.
Concerned Veterans for America (CVA) Executive Director Mark Lucas issued the following statement:
“It’s refreshing to see the VA draw from the private sector to develop solutions that will modernize the department. If implemented correctly, Secretary Shulkin’s new tool will be a solid step toward making the VA more transparent and customer-focused. Veterans who use the VA deserve to know what kind of care they can expect, and taxpayers deserve to know how their money is being spent. In the past, the VA has hidden this kind of important information and misled the public about its poor performance.”
Late last year, USA Today published a secret internal “one to five-star” rating system the VA had been using to track the performance of its facilities while keeping American veterans and taxpayers largely in the dark.