#VAFail – GAO Report Finds VA Failing to Keep Updated Data and Records
It’s common sense: accurate record-keeping is the foundation of any successful business or organization. It’s a reflection of the respect the organization has for its customers and their needs.
But common sense has been in short supply in recent years at the Department of Veterans Affairs.
Following reports of VA budget challenges and previous VA failure to ensure veterans’ access to healthcare, the U.S. Government Accountability Office conducted a study investigating the VA’s levels of efficiency and productivity.
The report found, “the VA’s metrics and models may not provide quality information because the information is incomplete and may not accurately reflect clinical productivity and efficiency.”
Data collected by the VA shapes metrics and models directly affecting the standards and quality of care veterans receive by the VA.
Inaccuracies and incomplete information on patients and procedures at the VA have real consequences for veterans.
Inaccurate timekeeping and inaccurate tracking of the staff’s workload can directly impact veterans waiting to see a doctor.
The findings from this study show the VA failing to measure up to the standards veterans both expect and deserve.
The VA can and must do better. The VA Accountability and Whistleblower Protection Act of 2017 was a major step in the right direction, but there is still work to be done to ensure that the VA remains transparent and accountable and that the VA will provide our veterans with the best care available.